Privacy Policy
Effective date: 20 May 2026
Aadvik Crystals (“Aadvik Crystals”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://www.aadvikcrystals.com (the “Site”), contact us, or use our services.
1) Information we collect
We may collect the following categories of information:
· Contact details: name, email address, phone number, billing/shipping address.
· Order and payment details: items purchased, order value, transaction history, payment status. (Payment processing is handled by payment gateways; we do not store full card details.)
· Account information (if you create one): login and account preferences.
· Customer support and consultation information: messages and details you share with us via WhatsApp, email, website chat/forms, or other support channels.
· Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages.
· Cookies and similar technologies: used for site functionality, analytics, and advertising.
2) How we use your information
We use your information to:
· Process, confirm, and fulfill orders (including shipping and delivery)
· Communicate with you about your order, delivery, and support requests
· Provide crystal guidance, consultations, and customer service
· Improve our Site, products, and customer experience
· Detect, prevent, and investigate fraud, abuse, or security incidents
· Comply with legal obligations and enforce our terms/policies
· Send marketing communications (where permitted and based on your preferences)
3) WhatsApp communications (Support + Marketing)
If you contact us on WhatsApp, we use your phone number and messages to:
· Provide customer support (order updates, product questions, consultations, issue resolution)
· Send marketing communications (new launches, restocks, offers, and crystal guidance)
Opt-out: You can opt out of WhatsApp marketing at any time by replying “STOP” on WhatsApp. We may still send essential transactional/support messages where necessary (for example, order or delivery updates).
4) Cookies, analytics, and advertising
We use cookies and similar technologies to operate the Site and understand how visitors use it.
· Essential cookies help the Site function (for example, cart and checkout features).
· Analytics cookies help us understand Site performance (for example, Google Analytics).
· Advertising cookies may be used to measure and improve marketing campaigns.
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
5) How we share your information
We share personal information only as needed to run our business and provide services, including with:
· Shopify (our eCommerce platform) to power the Site and checkout
· Payment gateways to process payments securely
· Shipping and logistics partners to deliver your orders
· Analytics and marketing partners (such as analytics and advertising tools) to measure and improve performance
· Customer support tools used to manage inquiries and communications
We may also share information if required by law, regulation, legal process, or to protect our rights and customers.
6) We do not sell your personal information
Aadvik Crystals does not sell, rent, or trade your personal information to third parties.
7) Data retention
We retain personal information only as long as necessary to:
· Fulfill orders and provide services
· Maintain business records (including tax, accounting, and compliance)
· Resolve disputes and enforce agreements
Retention periods vary depending on the purpose and legal requirements.
8) Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Your rights and choices
Depending on your location and applicable law, you may have rights to:
· Access, correct, or update your personal information
· Request deletion of your personal information (subject to legal/operational requirements)
· Opt out of marketing communications
To make a request, contact us using the details in Section 12.
10) Children’s privacy
Our Site and products are not intended for children under 18. We do not knowingly collect personal information from children.
11) International visitors
If you access the Site from outside India, your information may be processed in countries where we or our service providers operate. We take steps to ensure appropriate safeguards are in place.
12) Contact us
If you have questions about this Privacy Policy or your personal information, contact:
· Aadvik Crystals
· Email: orders@aadvikcrystals.com
· Website: https://www.aadvikcrystals.com
